During my short time at the Bank, the achievement I’m most proud of is our ISO27001 certification. The Bank had been working on it for several years prior to my appointment, and so to be able to come in, understand the business and implement the Information Security Management System within such a short time has been incredibly rewarding

My career began in Damascus, Syria, in 2003, where I worked in a range of sectors such as Telecom, Real Estate, Financial Services, and took roles spanning data analytics, financial modelling, relationship management, and portfolio management.

I joined as a part time Contact Centre Agent, then as a Customer Service and Sales Advisor, supporting relationship management and networking with customers. I then took an opportunity to move to the Direct Sales team full time, which is where I work now as a Direct Sales specialist.