Cookies policy
Cookies
Cookies and similar technologies are text files containing small amounts of information, which your device downloads when you visit a website or use certain apps. Cookies allow us to recognise your device and store some information about your preferences or past actions.
We use different cookies to do different things, such as letting you navigate between pages quickly and efficiently, or helping you to contact us though live chat. They can also help ensure that content and advertising you see on other websites are more relevant to you and your interests.
We use cookies to:
- Improve our understanding of how you navigate through our sites so we can identify improvements
- Evaluate the channels that our users use to access our website and assess advertising and promotional effectiveness
- We use both our own (first party) and partner companies' (third-party) cookies to support these activities
Web Analytics
When you visit our website (http://www.alrayanbank.co.uk), or access our Digital Banking app or Digital Banking Desktop Portal we collect information such as information about the device or browser you use for access (including device type, operating system, screen resolution etc.) and the way you interact with the site, Digital Banking app or Digital Banking Desktop Portal.
Cookies in emails
In addition to the cookies we use on this website, we also use cookies in some emails and push notifications. These help us to understand whether you have opened the email and how you have interacted with it.
If you do not wish to accept cookies from any one of our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies whether included on websites or in emails.
Social media and targeting
On some pages, we also feature embedded 'Share' buttons or widgets that enable you to share content through a number of popular social networking sites, such as Facebook and X (formerly Twitter).
These third party sites set their own cookies. We do not control these cookies and you should check the relevant third-party website to see how your information is used and how to opt out.
Cookie categories
Cookies have been placed into one of three categories: Essential. Performance and Marketing using Usercentrics Consent Management. More information on which is available at https://usercentrics.com/consent-management-platform-powered-by-usercen…
Essential
These technologies are required to activate the core functionality of our service on our website, www.alrayanbank.co.uk. These cannot be disabled.
- Live Chat
- Live Chat Customer 3.4
- Live Chat Customer 3.6
- Live Chat Customer v. 2
- Live Chat Static
- Live Chat Tracking
- Usercentrics Consent Management Platform
- gstatic.com
- reCAPTCHA
These technologies are required to activate the core functionality of our service on our Digital Banking app or Digital Banking Desktop Portal. These cannot be disabled.
- IDScan
- Google FireBase
- Google Maps
- OneSpan
Performance
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website, alrayanbank.co.uk. These can be enabled and disabled through the consent management tool, accessible via the thumbprint at the bottom left of every page of this website.
- Google Analytics
- Hotjar
Marketing
These technologies are used by advertisers to serve ads that are relevant to your interests. These can be enabled and disabled through the consent management tool, accessible via the thumbprint at the bottom left of every page of this website.
- DoubleClick Ad
- GA Audience
- Google AdServices
- Google Service
Controlling how cookies are used on this website
Certain cookies can be enabled and disabled through the consent management tool, accessible via the thumbprint at the bottom left of every page of this website.
Advertising cookies
You can choose to turn off advertising cookies only, by blocking specific companies. You'll still receive advertising on the internet, but the adverts you see may not be tailored to your likely interests or preferences. You can set your preferences here: www.youronlinechoices.com/uk/your-ad-choices.
Setting your cookie preferences using your browser
You can control how cookies are placed on your device either on this website above or from within your own browse. Details are listed below:
Internet Explorer
Click on the 'Tools' option at the top of your browser window and select 'Internet options', then click on the 'Privacy' tab. Ensure that your Privacy level is set to Medium or below, which will then enable cookies in your browser. Settings above Medium will disable cookies.
Google Chrome
Click on the spanner icon at the top right of your browser window and select ‘Settings’. Click ‘Show advanced settings’ at the bottom and locate the ‘Privacy’ section. Click ‘Content settings’ and within the cookies section at the top, select ‘allow local data to be set’ to enables cookies. To disable cookies please check the ‘Block sites from setting any data’, ‘Block third-party cookies and site data’ and ‘Clear cookies and other site and plug-in data when I close my browser’ options.
Mozilla Firefox
Click on 'Tools' at the top of your browser window and select Options. Next, select the Privacy icon at the top of the overlay that Digital Banking app or Digital Banking Desktop Portal. Check the ‘Accept cookies from sites’ option to enable cookies. If you wish to disable cookies, please uncheck this box.
Safari
Click on the cog icon located top right of your browser window and select 'Preferences'. Click on the 'Privacy' icon at the top of the overlay that Digital Banking app or Digital Banking Desktop Portal. Check the option that says, 'Block third-party and advertising cookies'. If you wish to completely disable cookies, please check the ‘Never’ box.
What Digital Banking app or Digital Banking Desktop Portal have been downloaded in the past?
If you've disabled one or more cookie categories, we may still use information collected from existing cookies, but we'll stop using the disabled cookies to gather any further information. You can delete existing cookies from your browser.
Last updated 18 July 2024