Alrayan Butterfly on a branch
Newsletter
04 May 2021

A brand new website

2 minute read

It’s important that our customers have the best experience when exploring and using our services via our website. We have recently refreshed our website with new content and made it easier to use. This is part of our commitment to continue to develop and improve the Al Rayan Bank online experience. Our aim is to continually evolve and grow our digital service to meet the needs of our customers and ensure that we are always providing the best service both now and in the future.

Here are some of the improvements we have made:

  • The new site is better optimised for use on mobile devices and tablets, so if you want to use the website on your phone you will get the same experience that you would if you used a desktop computer.
  • To improve inclusivity and make sure we’re meeting the needs and preferences of individual users, the site has been built to Web Content Accessibility Guidelines (WCAG) standards of accessibility. 
  • It is now easier to get information about the services we offer and to access help and support, which give you access to a comprehensive set of frequently asked questions but if you can’t find what you’re looking for, you can have a real time chat with one of our Contact Centre agents – just look for the question mark icon at the bottom right-hand corner of the screen.
  • We’ve provided tailored information for customers who are experiencing difficult times to better support them with their finances.

Other new features include:

  • Improved search, making it easier for you to find the products, services and any information that you may need.
  • Better calculators:
    • Home finance calculators that can give you an indication of how much your payments could be.
    • Savings Calculators allowing you to quickly find the savings account for you, based on your search requirements. There are also savings calculators that give you an indication of the expected profit rate of return on your money.

Online safety and security is a top priority for us, so that’s why we have also enhanced our site security further and provided new content to help you to stay safe and secure online.

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