Difficult times

The death of someone close is always a difficult time. Dealing with practical matters and making important financial decisions can seem overwhelming when you’re experiencing grief. We’re here to support you through the steps and decisions you will have to make. 

Visit Dealing with bereavement to find out you need to do next.

Once we have received the correct documentation, the account will be closed and the balance will be released within 3-5 working days.

If you have already paid the funeral bill from your own account, we may be able to reimburse you once we have seen the death certificate, the funeral bill and proof of payment.

If sufficient funds are not available, we can make a partial payment, to the value of the funds held, with written confirmation from the Personal Representative(s).

To release funds for a funeral which has not yet been paid for, we need to see the death certificate and an invoice from the funeral director. These documents can be original or certified to Al Rayan Bank document certification standards.

Once we have been notified of the death, no credits will be accepted into a sole account. Joint accounts will remain active.

Going through financial difficulties can be really worrying. Changes in circumstances which are outside of your control, such as redundancy or illness can leave you struggling financially. Things can often return to normal, but ignoring financial issues can make them worse. If your circumstances have changed and you are worried about money, it’s important that you take action straight away.

If you are an Al Rayan Bank customer, please call us so we can help you find a solution for your individual financial needs.

Call us on 0800 4086 407.

More information

If you are being subjected to financial abuse, help is available. Please see Where to get support for information about organisations which can assist you. If you need to update your accounts with Al Rayan Bank because of financial abuse, please call us on 0800 408 6407*

* Monday to Friday from 9.00am to 5.00pm.

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